Privacy policy and terms
How we look after the information you share with us, and the terms that govern our website and services.
Privacy policy
At KHASKEL, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
It is written to reflect India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Who we are
This website and our services are run by KHASKEL, Racecourse, Police Line, Jalpaiguri 735101, West Bengal, India. We decide how and why the personal data you share with us is used, which makes us its Data Fiduciary under the Digital Personal Data Protection Act, 2023.
2. Information we collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Event details (date, location, preferences)
- Any information you voluntarily submit through enquiry forms or direct communication
- Travel and accommodation details, for you and your guests, where you ask us to arrange them
- Guest lists and guests’ dietary, accessibility or travel requirements, shared for planning
- Billing details needed to issue proposals and invoices
We do not collect sensitive personal data unless explicitly required for service execution.
3. How we collect it
You share information with us through the enquiry form on this website, by email, phone or WhatsApp, in meetings, and through family members or coordinators you ask us to work with.
This website does not use analytics or advertising trackers. Like any website, it and the services listed below receive basic technical information when you visit, such as your IP address and browser type.
4. How we use your information
Your information is used strictly for:
- Responding to inquiries and consultations
- Planning and executing event-related services
- Internal communication and coordination
- Improving our services and client experience
- Sending proposals, agreements, invoices and updates about your celebration
- Meeting our legal, tax and accounting obligations
We do not sell, rent, or trade your personal data to third parties.
We will not send you marketing messages unless you ask us to, and you can ask us to stop at any time.
5. Who we share it with
To plan and run your celebration, we share only the details each partner needs with the venues, hotels, caterers, decorators, transport operators, artists and other specialists involved in your event.
We also rely on a few service providers to run this website and our communication:
- FormSubmit, which delivers messages sent through our enquiry form to our email inbox
- Google, for our email, and Google Fonts, which supplies the typefaces on this website and receives your IP address when the page loads
- WhatsApp (Meta), when you choose to message us there
These providers handle data under their own privacy policies and may process it outside India. We may also share information where the law requires it, or to protect our rights or the safety of others.
6. Information about your guests
When you share details about your guests, please make sure they know you are doing so. We use guest information only to plan and deliver your event, and share it only with the partners who need it, such as hotels and transport operators.
7. Photographs and videos
Our team may photograph or film the décor, set-ups and moments at events we manage. We feature images in which you or your guests can be identified on our website or social media only with your consent, and we will remove such an image if you ask us to.
8. Data protection & security
We take reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
9. How long we keep your information
We keep personal data only for as long as it is needed for the purposes above. For an enquiry that does not go ahead, that is until it is no longer needed to respond to you. For a celebration we manage, it is the period of planning and execution, and afterwards for as long as accounting, tax and legal requirements oblige us. After that, we delete it or make it anonymous.
10. Cookies & website analytics
This website does not set its own cookies and does not use analytics or advertising trackers. Its typefaces are loaded from Google Fonts, as described above. If we introduce cookies or analytics in the future, we will update this policy first.
11. Your rights
Under the Digital Personal Data Protection Act, 2023, you may:
- Ask for a summary of the personal data we hold about you and how it is used
- Ask us to correct, complete or update it
- Ask us to erase it once it is no longer needed, subject to what the law requires us to keep
- Withdraw your consent at any time. This does not affect anything done before, though it may mean we cannot continue a service
- Nominate someone to exercise these rights on your behalf in the event of death or incapacity
- Raise a grievance with us about how your data has been handled
To use any of these rights, contact us using the details below. If you are not satisfied with our response, you may approach the Data Protection Board of India.
12. Children
Our website and services are intended for adults. Details about children, such as young guests, should be shared by a parent or guardian, and we use them only to make arrangements for the event.
13. Third-party links
Our website may contain links to third-party websites. KHASKEL is not responsible for the privacy practices or content of those external sites.
14. Your consent
By using our website or submitting your information, you consent to this Privacy Policy.
15. If a data breach occurs
If a breach of personal data affects your information, we will inform you and the relevant authorities as required by law, and take steps to limit its effect.
16. Policy updates
We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page with the updated date.
17. Contact and grievances
For any privacy-related concerns, requests or grievances, please contact us:
- Email: khaskel@gmail.com
- Phone and WhatsApp: +91 62954 35686
- Phone: +91 90930 11211
- Address: Racecourse, Police Line, Jalpaiguri 735101, West Bengal, India
We will acknowledge your request and respond as promptly as we can, and within the time the law requires.
Terms and conditions
By accessing or using the KHASKEL website or services, you agree to comply with the following Terms & Conditions.
1. Services overview
KHASKEL provides wedding planning, event design, decor, and coordination services. All services are subject to availability, scope discussion, and formal agreement.
2. Use of this website
This website is provided to tell you about our services. You agree not to misuse it, including by attempting to gain unauthorised access to it, disrupting it, copying its content for commercial use, or submitting false information through the enquiry form.
3. Information on this website
We aim to keep this website accurate, but its content, including destination details, travel times, seasons and descriptions of our services, is general and indicative, may change without notice, and is not an offer. The terms of any engagement are those set out in your proposal and signed agreement.
4. Consultation & booking
- Initial consultations may be complimentary or paid, depending on the scope.
- A booking is confirmed only upon written agreement and advance payment as per the agreed proposal.
- Verbal discussions do not constitute confirmation.
5. Payments & fees
- All payments must be made as per the agreed schedule.
- Advance payments are non-refundable unless explicitly stated in writing.
- Delays in payment may result in service delays or suspension.
- Fees are exclusive of applicable taxes unless your proposal states otherwise.
6. Client responsibilities
Clients are responsible for:
- Providing accurate information and timelines
- Timely approvals and decisions
- Compliance with venue rules, permissions, and local regulations
- Making sure their guests respect venue rules and property, and any loss or damage caused by them or their guests, unless the signed agreement says otherwise
KHASKEL is not liable for delays caused by incomplete or late client inputs.
7. Vendors and partners
We select and coordinate venues, vendors and specialists for your celebration and take reasonable care in doing so. Where you contract with or pay a vendor directly, their services are also governed by their own terms.
8. Changes & cancellations
- Any changes to scope, design, or timelines may result in additional costs.
- Cancellations must be communicated in writing.
- Refunds, if any, will be governed strictly by the signed agreement.
9. Events beyond our control
If events beyond reasonable control, such as natural disasters, severe weather, epidemics, government restrictions, strikes or the closure of a venue, prevent or affect the services, neither party will be liable for the resulting delay or failure. We will work with you to reschedule or adapt the plans, and any financial adjustment will follow the signed agreement.
10. Photographs and our portfolio
KHASKEL may photograph or record its décor, set-ups and work at the events it manages. With your consent, we may feature images from your celebration in our portfolio, on this website and on social media. You may withdraw that consent in writing at any time; we will then stop using those images in new material and remove them from our website. Copyright in images taken by independent photographers remains with them.
11. Intellectual property
All designs, concepts, visuals, and creative materials produced by KHASKEL remain our intellectual property unless otherwise agreed in writing. Unauthorized use is prohibited.
The text, design and photographs on this website belong to KHASKEL or are used with permission. Some destination photographs are used under Creative Commons licences and are credited where they appear.
12. Limitation of liability
While we strive for flawless execution, KHASKEL shall not be held liable for:
- Acts of God (natural disasters, weather conditions)
- Vendor failures beyond our reasonable control
- Government restrictions, strikes, or unforeseen circumstances
Our liability, if any, is limited to the value of services contracted.
13. Indemnity
You agree to indemnify KHASKEL against claims, losses and costs arising from inaccurate information you provide, from a breach of venue rules or the law by you or your guests, or from your breach of these terms.
14. Your agreement with us
Where you have signed an agreement with KHASKEL, its terms take precedence over these website terms if the two differ. If any part of these terms is found to be unenforceable, the rest remains in effect.
15. Governing law
These Terms & Conditions are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts at Jalpaiguri, West Bengal.
We encourage you to contact us first, so that any concern can be resolved through discussion.
16. Modifications
KHASKEL reserves the right to modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
17. Contact
For questions regarding these Terms & Conditions, please contact us:
- Email: khaskel@gmail.com
- Phone and WhatsApp: +91 62954 35686
- Phone: +91 90930 11211
- Address: Racecourse, Police Line, Jalpaiguri 735101, West Bengal, India
